| RapidLance Help: Select Service Provider
FAQ Need answers? Start with the most frequently asked questions below, or click on the Help index tab above for a complete list of topics. |
| What is the difference between Select and Basic? | Top |
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'Basic' is the entry level membership into
RapidLance. Basic subscribers gain partial access to listed projects and
service engagement tools such as RapidLance's global billing and payment
system. For Either Select or Basic, always
attach your contract terms and conditions to your private message
board when awarded a project to negotiate. For sample contracts,
click on the "Resources" tab at the top of your "My RapidLance" pages.
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| Select Professional Standards |
| Select Standards for Service
Providers RapidLance Select service providers are committed to upholding high professional standards, providing exceptional customer satisfaction and adhering to fair business practices. The following standards represent this commitment. Profiles
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| Select Standards for Buyers
Buyers posting projects in RapidLance Select are committed to upholding high professional standards and adhering to fair business practices. The following standards represent this commitment and will help RapidLance Select service providers provide the highest possible level of client satisfaction. Posting Projects
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| Can a Select service provider bid on all Select projects? | Top |
| RapidLance Select subscription is available in category-based bundles. You can bid on all Select projects posted within the categories covered by your subscription. As with Basic, you must also have an active profile listed in a category to submit proposals for projects posted there. You may change your subscription choices at any time. |
| Can I still bid on projects in the Basic Marketplace? | Top |
| Yes. Select service providers have all the benefits of
Basic service providers and do not any pay any additional fees to submit
proposals for Basic projects. Additionally, when you bid on Basic
projects, your bid will show at the top of the list and display the Select
icon. Remember that to submit proposals you must have a service profile in that project's category. |
| Can Basic service providers bid on Select projects? | Top |
| No. While all RapidLance marketplaces remain open to viewing by all visitors, regardless of status, only Select service providers can bid on Select projects. |
| What are the minimum bids for each category? | Top |
Minimum bids are required in the Select marketplace. All
the bids you submit on a Select project must be at or above this level.
These minimum project values represent the commitment to quality work by
our pre screened service providers who have agreed to abide by Select
Professional Standards
*The Engineering Design Category is not yet active. Engineering projects can currently be placed within the Software and Technology category. |
| How are service providers authenticated? | Top |
| Select service providers must be authenticated through one or both RapidLance partners US Search or SquareTrade. When you register as a Select service provider, you agree to either get one credential verified by US Search or join the SquareTrade Seal Program, depending on your geographic location. Credential verification is only available to users in the United States, United Kingdom, Ireland, Australia, New Zealand and English-speaking areas of Canada. Membership in the SquareTrade Seal Program is available to all users. You can access both partners from the bottom of your Service Profile menu page in My RapidLance. |
| How are buyers in the Select Marketplace verified? | Top |
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Buyers who post a project in the RapidLance
Marketplace are asked to provide a valid credit card for identity
verification. For Buyers posting in Select, a $25 refundable deposit is
also required. It is highly recommended that you always attach your contract terms and conditions to your private message board when awarded a project to negotiate. For sample contracts, click on the "Resources" tab at the top of your "My RapidLance" pages. |
| What is SquareTrade? What is US Search? | Top |
| SquareTrade, the leading developer of online trust
services, provides Internet marketplaces and consumers with the tools and
services to promote reliable and safe e-commerce. With volume of 10,000
disputes per month, SquareTrade has handled cases in 85 countries,
underlying over $20 million in transaction value. The SquareTrade Seal,
viewed by an online user every second, is an instantly recognized mark of
an online seller's trust and reliability helping to build consumer trust
and better online purchasing experiences. All RapidLance users can resolve
disputes through SquareTrade, even if they do not have the SquareTrade
seal. US Search, a leading independent verification service, provides individuals and businesses with the information they need to make faster, safer, smarter decisions. US Search provides fast and accurate verification of your records and can verify most of the credentials you enter in your Service Profile. |
| Why do I need to get authenticated? | Top |
| Select service providers are authenticated in order to
maintain a level of professionalism and quality in the Select marketplace.
Both US Search and SquareTrade perform basic identity verification. US
Search also verifies that you have the expertise relevant to the Select
categories you choose, while membership in the SquareTrade Seal Program
provides your clients a Guarantee and signals your commitment to client
satisfaction and the resolution of disputes through their Online Dispute
Resolution service. The authentication requirement benefits not only Select buyers, but also Select service providers by raising the level of professionalism among bidders. |
| How long does it take to get authenticated? | Top |
| US Search and SquareTrade may take up to a week to process authentication requests. For your convenience, RapidLance allows a one week grace period to complete these steps. You can bid on Select projects during this time. |
| How much does it cost to join SquareTrade? | Top |
| SquareTrade membership is available to RapidLance service providers for an annual fee based on revenues. See a complete list of SquareTrade fees. |
| How much does it cost to get verified by US Search? | Top |
| Verification is $15.00 per credential. Additional charges may apply for verifying certain employment records and certifications. If you provide false or inaccurate information that leads to a failed verification, you will still be charged. |
| Do I need a credit card to join SquareTrade? | Top |
| SquareTrade will waive the credit card requirement for non-U.S. residents. When applying, if you specify a country of residence other than the U.S., SquareTrade will allow you to check "I do not have a credit card" on the Credit Card Information page. A credit card will still be required for U.S. residents. |
| After I sign up, how soon will I become a Select service provider? | Top |
| Once you pay the subscription and begin applications for US Search and/or SquareTrade, you are considered a Select service provider. While you are waiting for acceptance by US Search and/or SquareTrade, you will have a temporary Select provider status. If your application to US Search or SquareTrade is not accepted, contact RapidLance Customer Support or you will lose your temporary Select status and be listed as a provider in the Basic Marketplace. NOTE: Please allow 5 hours for the Select seal to appear in your profile once we've received payment. |
| Can a company get verified by US Search? | Top |
| US Search is currently unable to verify the existence of companies or company-level credentials. Companies should therefore get credentials for each employee verified. |
| Is credential verification available to everyone? | Top |
| No. US Search is able to verify credentials, such as employment and education, for only the United States, the United Kingdom, Australia, New Zealand, and English-speaking areas of Canada. If you live outside these areas, you must join SquareTrade to meet Select requirements. |
| Do I need a credit card to get US Search credential verification? | Top |
| No. Credential verifications may be paid through your RapidLance Account. Remember, though, that US Search credential verification is available only to residents of the United States, United Kingdom, Ireland, Australia, New Zealand, and English-speaking areas of Canada. |